Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions:

• "Agreement" means these Terms and Conditions, together with any applicable engagement or service agreement.
• "Service" means any workshop, training programme, prototyping engagement, or advisory service offered by Laksa Shift.
• "We / Us / Our" refers to Laksa Shift Pte. Ltd., a company incorporated in Singapore.
• "User / You / Client" refers to any individual or organisation engaging our services or accessing our website.
• "Content" refers to all materials, documents, deliverables, and outputs produced by or for Laksa Shift.

2. Acceptance of Terms

By submitting an enquiry, signing an engagement agreement, or using our website, you agree to be bound by these Terms and Conditions. These Terms apply to all users of our website and clients of our services.

You must be at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your organisation. If you are engaging on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Service Description

Laksa Shift provides AI integration support services for organisations in Singapore and the wider Southeast Asian region. Our services include:

• The AI Adoption Planning Workshop (three-week series)
• The Cross-Functional AI Literacy Programme (six-week programme)
• AI Workflow Prototyping and Validation (ten-to-twelve-week engagement)
• Advisory and consultation services as separately agreed

Service availability is subject to scheduling and capacity. We reserve the right to decline or withdraw from an engagement if we determine a conflict of interest exists or if the scope is outside our areas of competence.

4. User Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information relevant to the engagement
• Make relevant staff and stakeholders available as agreed in the scope
• Use any deliverables and outputs only for lawful purposes within your organisation
• Not reproduce, distribute, or resell our methodologies, frameworks, or proprietary content without written consent
• Maintain the confidentiality of any materials shared by Laksa Shift that are designated as confidential

5. Intellectual Property

Laksa Shift retains all intellectual property rights in its methodologies, frameworks, templates, and proprietary training materials. Upon full payment, we grant you a non-exclusive, non-transferable licence to use the specific deliverables produced for your engagement within your organisation.

Any intellectual property you provide to us (such as internal documents and data) remains your property. We use it solely for the purposes of the engagement and handle it in accordance with our Privacy Policy and any applicable NDA.

6. Payment Terms

Engagement fees are as published on our website and confirmed in your service agreement. Unless otherwise agreed:

• 50% of the engagement fee is payable upon confirmation of booking
• The remaining 50% is payable upon delivery of final outputs
• Payment is in Singapore Dollars (SGD)
• Accepted payment methods include bank transfer and major credit cards

Cancellation policy: If you cancel more than 14 days before commencement, the deposit is refundable minus an administrative fee of S$50. Cancellations within 14 days of commencement are non-refundable unless due to exceptional circumstances agreed in writing.

We reserve the right to pause or suspend an engagement if invoices become more than 30 days overdue.

7. Service Delivery Terms

We will use reasonable skill and care in delivering our services. The following apply to all service engagements:

• Changes to agreed scope require written agreement from both parties
• Timeline adjustments needed due to client unavailability may incur rescheduling fees
• We will provide reasonable advance notice of any changes on our side
• Deliverables are provided for internal organisational use and are not commercial products

8. Disclaimers

Our services are provided in good faith based on information available at the time of engagement. We do not warrant that any particular outcome, business result, or level of AI adoption will be achieved following our engagements.

Nothing in our services constitutes legal, financial, regulatory, or technical advice. Where specialist advice is required, we will indicate this and recommend you consult appropriate professionals.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, Laksa Shift's total liability to you in connection with any engagement shall not exceed the fees paid for that specific engagement.

We are not liable for any indirect, incidental, consequential, or special damages arising from the use of our services, including loss of profit, loss of data, or business interruption.

10. Indemnification

You agree to indemnify and hold harmless Laksa Shift, its officers, and team members from any claims, damages, costs, or expenses arising from your misuse of our deliverables, your breach of these Terms, or any unlawful use of AI tools or processes in connection with recommendations we have provided.

11. Termination

Either party may terminate an engagement with 14 days' written notice, subject to the payment terms for work already completed. We reserve the right to terminate immediately if you breach any material term of these Conditions or if continuing the engagement would be contrary to applicable law or professional standards.

Clauses relating to intellectual property, payment, limitation of liability, and confidentiality survive termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any dispute arising from or related to these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, either party may refer the matter to mediation at the Singapore Mediation Centre before initiating formal legal proceedings.

The courts of Singapore shall have exclusive jurisdiction over any matter not resolved through mediation.

13. General Provisions

These Terms, together with any engagement agreement, constitute the entire agreement between you and Laksa Shift. If any provision is found unenforceable, the remaining provisions continue in full effect. Failure to enforce any right under these Terms is not a waiver of that right.

You may not assign your rights under these Terms without our written consent.

14. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated by updating the "Last Updated" date above. Continued use of our website or services after an update constitutes your acceptance of the revised Terms.

15. Contact

For any legal queries regarding these Terms, please contact:

Laksa Shift Pte. Ltd. · 16 Collyer Quay, #21-03, Singapore 049318

[email protected]